FAQ

WHAT DO YOU USE FOR SHIPPING?

Answer: No matter where you are in the world, everything is shipped with FEDEX, EMS or similar.

Track using a FedEx number
Track using a EMS/Postal Service number

If the products you have ordered are in stock, you usually have them a couple of days after ordering (within the EU). Shipping is free for orders over 500 EUR. Should one or more items be out of stock we will notify you with an email. In such cases there will of course be a delay before we can ship the order.

WHAT KIND OF PAYMENT DO YOU ACCEPT?

Answer: Depending on your country, we accept different currencies and payment options. The information for this is available when you arrive at the checkout.
If you have any questions about payment or need help, please contact us.

WHAT ARE YOUR OPENING HOURS?

Answer: Our phone support is open Monday – Friday 9:00 – 17:00.(EST) These are our official hours. However, we are usually available via mail, text and phone, even other at times. The webshop is available for orders 24/7.

WHAT CURRENCY CAN I PAY WITH?

Answer: Mareli Medical offers purchases in SEK, EUR, USD and GBP.

WHAT HAPPENS IF MY PRODUCTS GET HELD AT CUSTOMS?

Answer: Mareli Medical ship all products outside of EU using the EX Works (EXW) practice. That means that we don’t have any responsibility for the products after they have left our facility. The shipping company is responsible for the shipping and if something happens with your shipment you have to send your claim to them. Use your tracking number to trace and report any problem. The customs have the legal right to control all products coming in to a country, and sometimes that can delay the delivery time. If your products get held at customs you have to contact them. We will of course help you as much as we can, however it is not our responsibility.  If something is wrong and the responsibility in fact is ours, we will of course immediately refund or replace the product.

DO YOU SELL TO ANYONE?

Answer: No, we do not. To be able to trade from us, you must be able to present a certificate / diploma regarding ducation in the field. You can at any time create an account online or call us to create one. Before the goods are sent out for the first time, the certificate / diploma will be verified.

ARE YOUR PRODUCTS GENUINE/ORIGINAL?

Answer: Yes, all our products are genuine. They are insured and with the same guarantees that would  apply if you were buying them directly from the manufacturer or agency. All products can be tracked by batch number directly to the  manufacturer. This is a statutory requirement for a product to be allowed to be CE-marked.

For more information, please feel free to contact us.

ARE THE PRICES ON THE WEBSITE WITH OR WITHOUT VAT?

Answer: All prices shown are without VAT, but the VAT is shown in the “checkout” before payment. If you are outside of the EU, it is important that you enter your VAT number in order not to pay any VAT.

CAN YOU HELP ME WITH MARKETING?

Answer: Absolutely. Mareli Medical is much more than just a supplier of fillers. For each individual purchase you make with us, you also build a buffer to be reinvested in your clinic. This may be for event, advertising, marketing material, website design, logo, interior design for your clinic etc.
We strongly believe that if YOU and your brand are strengthened, your purchases will increase. Then we grow too.

CAN YOUR ENTIRE RANGE BE SEEN ON YOUR WEBSITE?

Answer: No. On the website you will see our regular range. Is there anything you are looking for as you can’t find  our website? Do not hesitate to contact us. We help our customers with everything from laser machines to gloves and other consumables.

IS IT ALWAYS THE PRICES ON YOUR WEBSITE THAT APPLY?

Answer: No. Just like everyone else, we have contractual prices with our customers. As a customer you can get certain discounts according to agreements depending on quantities etc. Contact us for a customized price list.

For more information, please feel free to contact us.
Mareli Medical